Call Tracking helps you monitor and manage phone call activity across your business. With built-in analytics, direct number management, blocklist controls, and third-party telephony integration, this feature gives you full visibility into incoming calls and how they’re handled.
The Call Tracking system is organized into four sections:
Incoming Calls — review call logs and metrics
Phone Numbers — purchase, configure, and assign numbers
Blocklist — prevent unwanted numbers from calling
Telephony Accounts — connect and sync external providers like Twilio or SignalWire